Terms of Service

Please read the following terms of service carefully before signing up for any service Emmatt offers.

1. INTRODUCTION

​Emmatt Digital Solutions Inc., its affiliates and their successors and assigns (collectively referred to as “Emmatt”) makes available the web hosting and related subject to these Terms of Service (the “TOS”).
For the purposes of the TOS, the word “you” means the individual requesting one or more services provided by Emmatt, and, if applicable, includes any other legal entity on behalf of which an individual makes such a request. Additionally, you agree not to make such a request on behalf of any other legal entity unless you have the authority to bind that legal entity to the TOS.

Emmatt Digital Solutions Inc. reserves the right to terminate your account at any time without a refund. Reasons for termination include, but are not limited to:

2. ACCEPTANCE OF TERMS

2.1 Capacity. You represent and warrant to Emmatt that you have the capacity to enter into a legal agreement in the province, state, territory or country in which you reside. If you do not have the capacity to enter into a legal agreement in the province, state, territory or country in which you reside, do not request services from Emmatt unless your parent or guardian enters into the TOS on your behalf.
2.2 PLEASE READ THE TOS CAREFULLY. BY REQUESTING ANY SERVICE PROVIDED BY EMMATT, YOU ARE AGREEING TO BE BOUND BY THE TOS AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THE TOS. YOUR USE OF THE SERVICES FURTHER CONFIRMS YOUR ACCEPTANCE OF THIS TOS.
2.3 You represent and warrant to Emmatt that your use of any service that it provides will not violate any applicable law or regulation in the province, state, territory or country in which you reside. If you are unable or unwilling to do so, do not request services from Emmatt.

3. CLIENT

3.1 Services. The services that you request from Emmatt which Emmatt agrees to provide subject to these TOS are the “Services”.
3.2 Your Information. You represent and warrant that any information you provide about yourself is true, and you will maintain and promptly update such information to keep it true and current.
3.3 Privacy. You have read Emmatt’s Privacy Policy and consent to the use of your personal information as described therein. Click here to view a copy of the Privacy Policy.
3.4 Communications. Emmatt reserves the right to communicate with you regarding the Services and your use of the Site. You consent to Emmatt’s use of any contact information that you provide to Emmatt in doing so.
3.5 Passwords. If you are given a username and/or a password for the purpose of accessing certain features of the requested Services, you are responsible for all activities conducted under that username or password, and you will take all necessary steps to ensure that no one other than you uses that username or password and that password is kept confidential. If you have any reason to believe that any password assigned to you has become known to or been used by any other person, you will inform Emmatt immediately.
3.6 Changing Passwords. Emmatt may, at any time, change any username or password assigned by Emmatt to you, and Emmatt will notify you when it does so.
3.7 Insurance. You, the client, shall maintain, at its sole cost, insurance against such risks and in such amounts that could reasonably be expected by persons acting prudently and engaged in similar activities as Client.

4. DESCRIPTION OF SERVICES

4.1 General

  • (a) Changes to Services. Emmatt may modify its services and the corresponding Service Descriptions from time to time. Emmatt may also send any email notice of the change to its affected customers.

4.2 Hosting Services.

  • (a) Any Service identified as a “Hosting Services” in its Service Description is a Hosting Service.
  • (b) Emmatt uses 3rd party hosting providers that use state-of-the-art technology and employ all reasonable commercial strategies to ensure reliable hosting services are maintained.
  • (c) Back-up. You acknowledge that unless you subscribe to a Service that expressly includes the independent backup of Your Content as a service, Emmatt’s back-up activities are primarily for Emmatt’s own disaster recovery purposes, and that YOU ARE RESPONSIBLE FOR THE STORAGE, BACK-UP AND ARCHIVING OF YOUR CONTENT
  • (d) Maintenance Window. When reasonably possible, any maintenance of the hardware used to host your website(s) will be conducted between 12:00 a.m. and 3:00 a.m. (local time in Toronto, Ontario).
  • (e) Availability. A Hosting Service is “Available” if the: (a) the hardware being used to provide it is operating; and (b) the Internet connection provided as part of the Hosting Service is operational.
  • (f) Measure. Emmatt will use reasonable efforts to ensure that the Hosting Services will be Available other than for “Scheduled Maintenance” at least 99.9% of the time as provided by Emmatt’s 3rd party hosting providers, measured monthly.
  • (g) Maintenance of Domain Names. You are responsible for the ongoing maintenance, control and use of any domain name registered in your name and for any fees or taxes associated with its maintenance. To maintain your domain name registration you will need to interact directly with the applicable registrar. FOR GREATER CLARITY, YOU ARE RESPONSIBLE FOR: (i) RENEWING THE REGISTRATION AND ENSURING THAT IT DOES NOT LAPSE; AND (ii) ADDRESSING ANY ISSUES RELATING TO YOUR DOMAIN NAME. EMMATT IS NOT RESPONSIBLE FOR DOING SO.

4.3 Resale. You are not permitted to resell any of the Services provided by EMMATT.
4.4 Additional Services. Any additional services related to the Hosting Services that are requested by you and that Emmatt in its sole discretion provides (“Additional Services”) are deemed to be Services provided pursuant to these TOS, and they will be provided at Emmatt’s then current rates.
4.5 Support.

  • (a) Support is available Monday through Friday from 9am to 4:30pm EST. There may be a charge for support provided by Emmatt’s staff at the discretion of Emmatt.
5. CONTENT

5.1 Intellectual Property. No intellectual property rights are transferred by Emmatt to you by these TOS.
5.2 Your Content. “Your Content” means all materials, information, data or code that you upload, store, transmit, receive or process in connection with the Services. You hereby grant to Emmatt and its directors, officers, employees, agents, consultants or subcontractors the right to use, reproduce, transmit and delete (as applicable) Your Content in such manner as may be necessary to enable Emmatt to perform the Services and otherwise exercise any right or perform any obligations under this Agreement.
5.3 Monitoring Your Content. Although Emmatt is not obligated to monitor content and assumes no responsibility for Your Content or the content of its other customers, Emmatt reserves the right, subject to all applicable laws, to investigate Your Content and may block access to, refuse to host, or remove any information or material that it deems to be in breach of section 6.1.

6. ACCEPTABLE USE

6.1 Unacceptable Use. Unacceptable use refers to any unlawful, illegal or inappropriate use as set out in this section 6. You may not use the Services or Emmatt’s technology infrastructure in any manner that constitutes an unacceptable use. Unlawful of illegal use is the creation, collection, transmission, storage or exchange of any material in violation of any applicable law or regulation. Inappropriate use includes any use or behaviour that may: (i) jeopardize Emmatt’s products, services, technology infrastructure or ability to operate; or (ii) expose Emmatt to civil liability. Unlawful, illegal or inappropriate use includes use of the Services to:

  • (a) possess, store, view, download, transmit, distribute (by any peer-to-peer service or otherwise) or traffic any materials that:
    • (i) include child pornography; pornography of any kind;
    • (ii) infringe any person’s copyright or other intellectual property right (including unlicensed or improperly licensed applications, music, games or other materials);
    • (iii) wilfully promote hatred against or defame any identifiable individual, group or other organization;
    • (iv) can be used for attacking computer systems and networks and defacing websites (including scripts, executables or other tools);
    • (v) include any form of malware
  • (b) make threats to a person’s safety or property;
  • (c) defame other persons;
  • (d) interfere with the services that Emmatt provides to its other customers;
  • (e) interfere with, disrupt or damage the servers used by Emmatt to provide such services, those of Emmatt’s suppliers or those of Emmatt’s other customers;
  • (f) impersonate or falsely state or otherwise misrepresent your identity or affiliation with any person or entity;
  • (g) wilfully bypass or subvert the physical, logical or procedural safeguards such as firewalls, web-filtering software or other access controls used by anyone to gain unauthorized access to anyone’s technology infrastructure or distributing computer programs designed to assist in doing so;
  • (h) any act in violation of any applicable local, provincial, state, national or international law or regulation including any laws relating to:
    • (i) the export of data or software;
    • (ii) the protection of human rights;
    • (iii) the promotion of hatred;
    • (iv) defamation;
    • (v) criminal offences;
    • (vi) the protection of intellectual property; or
    • (vii) including the sending of commercial electronic messages without consent from the recipients.

6.2 Disruptive Uses. You may not use the Services or Emmatt’s technology infrastructure in any manner that interferes with or disrupts Emmatt’s other customers. When any of the following events occurs in relation to any hosted web site, it is a disruptive use, a breach of these TOS and Emmatt may exercise its rights under section 6.6 including to suspending Services:

  • (a) generating a daily, weekly or monthly volume of network traffic that is excessive in relation to amount of network traffic typically generated by Emmatt’s other clients who have purchased similar hosting services;
  • (b) generating spikes in network traffic usage that are out of proportion (in volume or frequency) to those typically generated by Emmatt’s other clients who have purchased similar hosting services;
  • (c) on a daily, weekly or monthly basis, consuming CPU or other processing resources in a manner that is excessive in relation to amount of network traffic typically generated by Emmatt’s other clients who have purchased similar hosting services;
  • (d) using disk space to store materials unrelated to or unnecessary for the operation the web site for which the Hosting Services were purchased (for example, using disk space for data warehousing, backs of all or part of any computing, telecommunications or mobile device or other forms of mass data storage); or
  • (e) the sending of any commercial electronic messages promoting the web site or otherwise directing attention to the web site to any recipient without the recipient’s consent
  • (f) No “Spam”: UCE/UBE or “spam” originating from a server located on our network or associated with a Emmatt server is not tolerated. This includes any email that promotes websites hosted on a server located on the Emmatt network, but which is sent from an email address not associated with a Emmatt account.

6.3 Music, Image and Video Files. Responding to and addressing copyright complaints is a time consuming process. From time to time, Emmatt scans its servers looking for MP3, MP4 and other file formats commonly used for music, images or video. If such files are detected amongst Your Content, Emmatt may ask you to demonstrate that they are: (i) owned or properly licensed by you; and (ii) if licensed, not being used in a manner that is inconsistent with that license. If you fail to do so for any file or, in the alternative, remove the file from Emmatt’s servers, it is a breach of this section 6.3 and Emmatt may exercise its rights under these TOS including section 6.5 and section 5.3
6.4 Investigation. Emmatt reserves the right to investigate suspected breaches of this section 6, you agree to cooperate with Emmatt when asked to assist in any such investigation.
6.5 Breaches. If you breach this section 6, it is probable (in Emmatt’s sole discretion) that you have breached or it is likely that you will breach this section 6 (also in Emmatt’s sole discretion), Emmatt in its sole discretion may suspend or revoke your access to the Services or Emmatt’s technology infrastructure. Breaches of this section 6 may also result in you incurring criminal prosecution or civil liability.
6.6 Others Breaches. Emmatt assumes no liability for enforcing or not enforcing the provisions in its other service agreements relating to acceptable use.

7. IP ADDRESSES

7.1 Emmatt may assign one or more Internet Protocol addresses to you for use with the Services. You acknowledge that you have no right, title or interest in or to any IP addresses assigned to you by Emmatt or its representatives in connection any Services. Emmatt or its suppliers may change any such address at any time, but Emmatt will use reasonable efforts to give you notice of any change if the affected IP address is a fixed IP address.

8. FEES AND PAYMENT

8.1 Fees. Current fee schedule applies, billed in quarter-hour increments and invoiced monthly. A one-hour minimum monthly billing will apply in any month where service has been provided with no rollover of time.
8.2 Emmatt’s fees are subject to change without notice.
8.3 Taxes. You will pay any present or future sales, goods and services, excise, value-added, or other similar taxes including any related interest or penalties (imposed at any time by any governmental authority) arising from or related to any Services other than taxes based on Emmatt’s net income.
8.4 Payment of Fees. Emmatt accepts payment by credit card (Visa, MasterCard – for invoices under $1,000.00); Interact transfers to payments@emmatt.com, or by cheque.
8.5 In Advance. Payment for Hosting Services is in advance. When you order a Hosting Service, you are required to pay the full amount of Fees for the initial term and applicable taxes. When a Hosting Service renews, you are required to pay the full amount of Fees for the renewal term and applicable taxes. A Hosting Service renews when it has not been terminated by you prior to the last date of the initial term or any renewal term for which you have paid.
8.6 Additional Services. Fees for Additional Services, applicable taxes and reimbursable expenses are due at the end of the month in which they are incurred.
8.7 Automatic Charging. When Emmatt is entitled in accordance with this Agreement to any Fees, applicable taxes or expenses, such amounts will be automatically charged to the credit card account that Emmatt has on file for you and you authorize Emmatt to do this. Emmatt will send an invoice for these amounts to the email address that it has on file for you before doing so.
8.8 Chargebacks. Please note that should any amount that you pay by credit card be charged back to Emmatt, you will incur an additional Fee of $25.00. The payment will not have been received by the due date, and:

  • (a) Emmatt may restrict, suspend or terminate the affected Services; and
  • (b) the overdue payment shall bear interest at the rate of one percent (1%) per month (an effective annual rate of 12.68%) or the maximum rate permitted by law, whichever is less. Further, Emmatt shall be entitled to recover its collection costs, including legal fees and expenses.

8.9 30 Day Guarantee of Hosting Services.

  • (a) If at any time during the initial 30 day period beginning on the date that you purchase Hosting Services for the first of your websites to be hosted by Emmatt you are not satisfied with the Hosting Services that you are receiving, you may terminate this Agreement by submitting written notice to terminate the Hosting Service. Written notice is not email. If you do so, you will receive a refund. THE REFUND WILL BE CALCULATED BY SUBTRACTING ALL OUTSTANDING FEES FOR ANY SERVICES PROVIDED BY EMMATT FROM ANY FEES PAID BY YOU FOR THE HOSTING SERVICES PURCHASED IN RELATION TO YOUR FIRST WEBSITE TO BE HOSTED BY EMMATT.
9. TERM

9.1 Term. This Agreement shall be effective as of the date on which you order your first Service and shall continue until terminated in accordance with the terms and conditions set out in the remainder of this section 10 (the “Term”).

10. SUSPENSION AND TERMINATION

10.1 Suspension. If you breach of these TOS, Emmatt may, in its sole discretion, restrict or suspend the Services, without prior notice to you and without an opportunity to cure the breach. If you are given an opportunity to and you cure the breach or you demonstrate to Emmatt satisfaction that you have taken steps to prevent future breaches of the TOS, Emmatt will lift the restriction or suspension. Emmatt will give you notice of any suspension or restriction. Whether or not a restriction affects your access to Your Content is in Emmatt’s sole discretion. PLEASE NOTE THAT FEES WILL BE CHARGED DURING THE PERIOD OF ANY SUSPENSION OR RESTRICTION OF SERVICES.
10.2 By You. You may terminate any Service at any time by submitting written notice to terminate. Written notice is not email. PLEASE NOTE: Subject to section 8.9 (a), any amounts paid in advance for Services will not be refunded.
10.3 By Emmatt. Emmatt may terminate any Service by giving you at least 30 days written notice of the termination date. Emmatt may terminate this Agreement immediately and without prior notice to you:

  • (a) if you breach section 6 (Accept)
  • (b) if you breach section 8 (Payment) and do not cure that breach within 10 days of the breach; or
  • (c) if you breach any other section of these TOS and do not cure that breach within 15 days.

10.4 Survival. Those sections of this Agreement which by their nature should survive the termination or expiration of this Agreement, including but not limited to 3.4, 4.2(c), 4.2(e), 5, 7, 8, 10.4, 11, 12, 13, 14, 16 and 17 will remain in full force and effect following the expiration or termination of this Agreement.
10.5 Renewals. Services purchased for a set period (for example, one year) will be automatically renewed upon the expiry of that period unless you give Emmatt written notice of your intention to terminate them at least 30 days prior to the expiry of that period. They will be renewed at Emmatt’s then current rates for such Services.

11. WARRANTIES AND DISCLAIMERS

11.1 THE INTERNET IS A COMPLEX NETWORK OF EQUIPMENT, SERVICES, AND PROVIDERS OF INFORMATION, THUS THE SERVICE MAY NOT BE AVAILABLE TO YOU AT ALL TIMES. YOU ACKNOWLEDGE THAT THE HOSTING SERVICES AND OTHER SERVICES MAY NOT ALWAYS BE AVAILABLE, AND WITH THE EXCEPTION OF ANY EXPRESS WARRANTIES CONTAINED IN THIS AGREEMENT, EMMATT EXPRESSLY DISCLAIMS ANY OTHER REPRESENTATIONS, WARRANTIES, OR CONDITIONS WITH RESPECT TO THE HOSTING SERVICES OR OTHERWISE ARISING FROM THIS AGREEMENT WHETHER EXPRESS OR IMPLIED, PAST OR PRESENT, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY THAT THE HOSTING SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.

12. LIMITATIONS OF LIABILITY

12.1 Limit. IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF EMMATT (INCLUDING ITS REPRESENTATIVES AND SUPPLIERS) TO CLIENT FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT, EXCEED THE AMOUNT PAID BY CLIENT DURING THE 12 MONTH PERIOD PRECEDING THE DATE ON WHICH CLIENT MAKES ITS FIRST CLAIM FOR DAMAGES.
12.2 Indirect Damages. Emmatt (INCLUDING ITS REPRESENTATIVES AND SUPPLIERS) SHALL NOT BE LIABLE TO CLIENT OR ITS END USERS IN ANY WAY WHATSOEVER, FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, REVENUE OR PROFIT RESULTING FROM OR ARISING IN CONNECTION WITH THIS AGREEMENT OR THE PROVISION OR USE OF THE HOSTING SERVICES. THIS LIMITATION SHALL APPLY WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE, OR WHETHER EMMATT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.3 Some jurisdictions do not allow the exclusion of incidental, special or consequential damages. If any jurisdiction having applicability to the TOS does not permit any such exclusion or limitation, Emmatt’s total liability to you in connection with any incidental, special or consequential damages will be limited by section 12.1.
12.4 Allocation of Risk. Client and Emmatt understand and agree that, to the extent permitted by applicable law, the foregoing exclusions and limitations of liability represent the parties’ agreement as to allocation of risk between them in connection with their respective obligations under this Agreement. The fees payable to Emmatt reflect, and are set in reliance upon, this allocation of risk and the exclusions and limitations of liability set forth in this Agreement.

13. INDEMNIFICATION

13.1 You agree to indemnify and hold Emmatt and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to Your Content, your use of the Services or any wilful misconduct on your part.

14. AGREEMENT

14.1 Entire Agreement. These TOS and all documents incorporated herein by reference constitute the complete agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous discussions, negotiations, understandings and agreements, written or oral, regarding such subject matter.
14.2 Severability. Should any provision of this Agreement be held to be invalid or unenforceable by a court of competent jurisdiction, that provision will be enforced to the extent permissible, and all other provisions will remain in effect and are enforceable by the parties.
14.3 Waiver. No waiver of any part of this Agreement will be deemed to be a waiver of any other provision. No term of this Agreement will be deemed to be waived by reason of any previous failure to enforce it. No term of this Agreement may be waived except in a writing signed by the party waiving enforcement.
14.4 Interpretation. The headings used in the Terms are for convenience of reference only. No provision of the Terms will be interpreted against any party merely because that party or its legal representative drafted the provision. All remedies are cumulative. Throughout the TOS, the term “including” or the phrases “e.g.,” or “for example” have been used to mean “including, without limitation”.

15. ASSIGNMENT

15.1 TOS. You may not assign the agreement represented by these TOS, either in whole or in part, without the prior written consent of Emmatt. Any other attempted transfer or assignment of rights hereunder shall be null and void.
15.2 Emmatt. Emmatt may assign its rights and obligations hereunder without your prior consent.

16. NOTICE

16.1 Notice. Any notice or other significant communication given to you pursuant to the Terms will be in writing, addressed to any email address or address that you provided to Emmatt when acquiring your first Service (as updated by you in accordance with section 3.2) and sent to you by email or by nationally recognized overnight courier as applicable. Any notice or other significant communication given to Emmatt pursuant to the TOS will be in writing and sent to Emmatt by fax or nationally recognized courier. Notices will be deemed to have been received one business days following: (i) email transmission by Emmatt to you; (ii) deposit with a globally recognized overnight delivery service, all delivery charges pre-paid; or (iii) transmission if sent by facsimile and receipt confirmed by the facsimile machine used.

17. OTHER

17.1 Governing Law. This Agreement will be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without reference to the conflict of laws provisions. The parties consent to the jurisdiction of the courts of Ontario.
17.2 Independent Contractors. The relationship between the parties is that of independent contractors, and not that of partnership, joint venture, employment, franchise or agency. Neither party may incur any obligations on the other’s behalf without the other’s prior written consent, except as otherwise expressly provided herein.
17.3 Force Majeure. Neither party will be liable for any failure or delay in its performance under this Agreement due to any cause beyond its reasonable control that could not have been avoided by the exercise of reasonable foresight provided that such party gives the other party prompt notice of such cause and uses reasonable commercial efforts to correct such failure or delay in performance.

18. AMENDMENT

18.1 Emmatt may change the TOS from time to time and at any time. When Emmatt changes the TOS, Emmatt will: (i) post the updated version of the TOS on the Site together with the date on which it was revised; and (ii) on home page for the Site for at least 30 days following any change to the TOS post a notice that the TOS have been updated.
18.2 As well, Emmatt may, but is not obliged to, ask you to actively confirm your consent to the revised TOS. If Emmatt does not do so, but you continue to use the Services or Site after the changes come into effect, you will be deemed to have agreed to abide by the revised TOS. If you do not agree with the revised TOS without qualification, terminate any existing Services that you are receiving from Emmatt and instruct Emmatt to disable any password for the Site assigned to you.